About Us

Hospitality EQ is a fully-fledged turnkey consultancy with tailor-made services for the hospitality & tourism industries.

The hospitality industry, though exciting and flourishing year on year, can be complicated, and it is getting increasingly advanced and specialised.

Hospitality EQ was founded in 2015 and has since built a team of specialists from the global industry with a combined experience of over 100 years of senior management and specialist experience.

People are more connected today than ever before. Our teams are spread across the continent which helps us to stay in touch with global trends. When you have an international team at your disposal, chances are the flow of ideas will be endless

Through our specialist and tailored services, we ensure you will deliver an exceptional guest experience sustainably and efficiently.

Let us worry about maximising your effectiveness to enhance customer service and profitability, while you focus on execution.

Our Services

African businessman sitting in lounge area at hotel reception talking on mobile phone, focus on hand.

You may be wanting to get into this exhilarating industry, but you don’t have the establishment, know-how or the right tools to get you going;

Enter Hospitality EQ, through our extensive network; we can assist you with finding the right property for your budget and vision.

We’ll help you through the full acquisition or sales process, including, valuation, due diligence, negotiation and contractual requirements.

Group of happy hotel staffs standing in hotel

A team and individuals are only going to be producing the desired results if they have clear direction and goals. It can sometimes be challenging to be harmonious in a corporate environment, let us help you to help your team in gaining self-awareness,  clarify their goals, achieve their development objectives, unlock their potential, and simply put, let us be the sounding board.  For Hospitality EQ acting as a third party, we can be completely objective when assessing the situation.  We tailor-make the sessions in line with YOUR corporate strategy.

All our coaching session are led by qualified and accredited business and life skills coaches, with a minimum of 10 years experience in the hospitality and tourism industry.  We often combine these sessions with Quality Assurance programs which go hand in hand with ensuring that BOH, rooms, public areas and service delivery is keeping up with the establishment’s SOP’s.

Two smiling guests talking with a concierge while checking in together at the reception counter of a hotel

With the digital world being so competitive, it’s imperative that you are positioned correctly with the right presence at the right time with the right offering.

Online distribution and the management of the various channels and meta sites have become extremely specialised. We are talking about GDS connectivity, inventory management, rate parity, comp sets, rate plans, metasearch, SEO, PPC, reputation management – Are you a little lost? Don’t stress; we can help you claim your piece of the pie, We deal with synchronising all of these components that need to be working together, we make sure that not even one element is out of sync. We don’t play games or compromise when it comes to your positioning and book-ability.

Our team will ensure all of this is aligned so that you can enjoy maximum yields and occupancy.

Smiling young African American concierge talking with two guest during check in while working behind the reception counter of a hotel

Feeling a little overwhelmed ? Are you thinking, “this was not the right route for me”, do you have a particular or temporary need for a management perspective?

Enter Hospitality EQ; we will deal with the interim management issues and rapidly provide senior executives to manage, change and help with the transition until all concerns are resolved
In all scenarios, we can provide you with a tailor-made solution to ensure your property will function effectively.

Young hotel maid changing bed sheets

At Hospitality HQ, we can advise you on how to improve your internal operations and performance in the value chain, sound good?

We do this by creating more effective client operations and advising on and supporting the implementation of changes to target operating models, functional business processes, management systems, culture and other elements.

We advise organisations on high-level decisions in an unbiased fashion, using in-depth knowledge of the hospitality industry to deliver the best results.

Partners, Clients and Products

Testimonials

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